If you choose custom size, please provide us your measurements as below:
Shoulder to shoulder :_______ cm/inch
Hollow to floor with shoes:_____ cm/inch
Refer To Measure method
If you would like a custom color, please check our Color Chart.
3, Delivery time:
Standard Order: 21-30 working days
Expedited Order:10-20 working days
4.Customers Notice :
All of the dresses are not "on the shelf".We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives. Our tailors will handcraft each dress to order even for a standard size.
1. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.
2. Contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).
3. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
4. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. Please help us send the dress to the correct person and we will pay the shipping fee. We will really much appreciate your help. You may also return the product and get a full refund.
5. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund and return the dress. In another words, you can keep the dress and also get a half refund. Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. For further details, please refer to our cancellation policy below for details.
1, Orders canceled after we received the payment will be charged 10% fee and buyer is eligible for a 90% refund.
2, Orders canceled 8 hours after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price.
3. Orders canceled 12 hours after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
4.After 24 hours of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!
5. Once your order has been shipped, it can no longer be canceled.